Here are two approaches for building intent-based agents that can keep track of where they are within a business process, such as customer support, product returns, or multi-step troubleshooting. The first approach is to manage state directly within the workflow itself. You can chain agents together and use the respond-to-chat tool to validate the information the user provides. If the information isn't correct, the agent can send a message back to the user and wait for a clarifying response. Thi
1:00
Here are two approaches for building intent-based agents that can keep track of where they are within a business process, such as customer support, product returns, or multi-step troubleshooting. The first approach is to manage state directly within the workflow itself. You can chain agents together and use the respond-to-chat tool to validate the information the user provides. If the information isn't correct, the agent can send a message back to the user and wait for a clarifying response. Thi
331 views3 months ago
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