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0:40
YouTube
Business Management Blog
RATER Model Of Service Quality | CX Shorts | Customer Service Model
The five componenrs in the RATER model of service quality: R - Reliability A - Assurance T - Timeliness E - Empathy R - Responsiveness The Rater model of service quality was developed by Valarie Zeithaml, A. Parasuraman and Leonard Berry when they first mentioned the RATER model in their book ‘Delivering Quality Service’ from 1990. This is ...
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